Frequently Asked Questions

Jeddah branches (Rawdah & Hamrah):
Saturday–Thursday: 9:00 AM – 10:00 PM
Friday: Closed

Yanbu branch:
Saturday–Wednesday: 9:00 AM – 10:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: Closed

Yanbu: Royal Commission, Khalid District, Daman Commercial Center (formerly Al-Zakri).

Rawdah (Jeddah): Al-Rawdah District, Saud Al-Faisal Street, Omnia Commercial Center.

Hamrah (Jeddah): Al-Hamra District, Palestine Street, Al-Shamsi Complex, opposite BinDawood.

Yes, we have clinics inside UBT University campuses:

Unified contact number for all Joele branches: 920006500

You can book through our official website, call the unified number 920006500, or contact Customer Service via our social media channels.

Submit via our Contact Us page: joeleclinics.com/contact-us

Or email Customer Care: customers@joeleclinics.com

You can browse all doctors and specialties on our medical team page: joeleclinics.com/doctors

All Yanbu offers are available here: joeleclinics.com/offers/فرع-ينبع

All Rawdah offers are available here: joeleclinics.com/offers/فرع-الروضة

All Hamrah offers are available here: joeleclinics.com/offers/فرع-الحمراء

You can also check the latest offers here: joeleclinics.com/latest-offers

Some cases are available on Instagram: instagram.com/joeleclinics

Or on our website: joeleclinics.com/cases

  1. 50% off consultation for dermatology and dentistry.
  2. 50% off panoramic & 3D X-rays, teeth cleaning, in-clinic whitening, and facial cleansing (surface & deep).
  3. 30% off laser hair removal sessions, dental crowns/restorations, and conservative fillings.
  4. 20% off dental implants, orthodontics, and dermatology services (filler, Botox).

If you belong to one of Joele’s contracted companies, present your employee ID at reception so the applicable discount can be applied.

Joele Clinics has corporate agreements with many organizations including Fitness Time, Public Pension Agency, King Abdulaziz University, Ministry of Education, Jeddah Chamber, Saudi Airlines, Al Rajhi Bank, National Commercial Bank, Royal Commission, Flynas, UBT, and many others. Please ask reception to confirm if your company is included and which discount applies.

Available providers: Tabby, Tamara, and Tasheel “Baseetah”.

  • Tabby & Tamara: via Customer Service invoice, or directly on the website.
  • Tasheel “Baseetah”: through their app and application process.

Yes, medical insurance is accepted at our branches.

Yanbu: Bupa, Al Rajhi Takaful, Tawuniya.

Rawdah & Hamrah: Comprehensive Care network, GlobMed network, Al-Ittihad, Tawuniya, and Malath (coverage depends on your policy).

Insurance does not cover dermatology. It applies to dentistry only, subject to your policy and approved coverage.

Yes. Please share your national ID so we can verify Tawuniya eligibility at our branches before your appointment.

Visit our careers page: joeleclinics.com/jobs

Then download and complete the application form through the careers portal on that page.

Yes, we may consider it. Please send personal photos, the requested service, and your mobile number so we can forward your request to the relevant doctor.

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